Frequently Asked Questions

GoTasty is the all-in-one online ordering app for independent food & drink businesses — online and in person. It combines a branded ordering website and native mobile app, in-person Tap-to-Pay, loyalty, and marketing automation in one platform, so you sell more and turn customers into regulars. You get the same tech as big brands like Starbucks without the franchise fees — and when you deliver, you do it without handing a marketplace the 30% commission.

GoTasty is built for independent cafés and restaurants of every size, from one location to many, that are losing time to manual order-taking and don't have the customer data to bring people back. That includes coffee shops that want Starbucks-level ordering and loyalty, and pizza shops and restaurants that need delivery without handing a marketplace 30%. It works just as well for coffee carts, food trucks, home bakers and farmers-market stands, which take orders and card payments anywhere with Tap-to-Pay on the phone they already have, and for multi-location brands that want one dashboard for every location.

As of October 2026, GoTasty has three plans: Starter at $199/month, Pro at $399/month (adds your own iOS and Android app), and Enterprise with custom pricing for multi-location brands. Every plan adds a 1% platform fee on orders and Stripe card processing (2.9% + $0.30). Month-to-month, no setup fee, cancel anytime.

Move your regulars to your own ordering channel. On your own GoTasty site and app you pay a 1% platform fee plus your plan instead of a marketplace commission (DoorDash publishes 15–30% on delivery orders as of 2026). Give regulars a reason to order direct, like loyalty points that only work there, and let GoTasty bring new customers to the same channel through Google, Maps, AI search and referrals.

DoorDash and Uber Eats are marketplaces: customers order in their app, next to other restaurants, and you pay a commission per order. GoTasty is your own branded ordering website and app: customers order from you, the platform fee is 1% plus your plan, and their name and phone number are on your customer list so you can text them. And GoTasty does your marketing too: it gets you found on Google, Maps and AI search and runs your referral program, so new customers come to you, not to a marketplace.

For regulars, your own ordering channel. GoTasty gives an independent restaurant its own branded ordering website and app, delivery at a flat fee, and a customer list it can text, for a 1% platform fee plus a monthly plan (as of October 2026). GoTasty also brings you new customers through Google, Maps, AI search and referrals; keep DoorDash as an extra channel if you like.

Yes. GoTasty includes in-person Tap-to-Pay starting with the Starter plan, so your phone becomes your checkout. Accept contactless cards, Apple Pay, and Google Pay at the counter, curbside, in your cart, or at a market — with no card reader or POS hardware to buy. Every in-person sale flows into the same customer database as your online orders.

Yes. You can offer your own commission-free delivery: orders are fulfilled by drivers via Uber Direct at a flat fee, so you avoid handing a marketplace 15–30% on every order — and you keep the direct relationship with your customer.

Absolutely. GoTasty is built for micro and mobile operators, not just storefronts. You get a branded ordering site, in-person Tap-to-Pay on your phone, loyalty, and (on the Pro plan) your own native app in the App Store and Google Play — at a price an independent can afford, month-to-month with no setup fee.

GoTasty includes coffee shop loyalty program software built-in. You can set up points-based rewards (earn points per dollar spent), visit-based punch cards, birthday rewards, referral programs, and even social media loyalty that rewards customers for Instagram and TikTok posts. The loyalty program runs automatically with no manual tracking needed.

Yes! GoTasty provides independent coffee shops with Starbucks-level technology on an indie budget. You get your own branded mobile app for iOS and Android with mobile ordering, order-ahead, loyalty rewards, and push notifications – without franchise fees or enterprise-level pricing.

GoTasty loyalty includes customizable rewards (points, visits, or spend-based), birthday rewards, referral programs, and unique social media loyalty that rewards customers for Instagram and TikTok posts. The loyalty program runs automatically, engaging customers without you lifting a finger.

GoTasty is your built-in marketing team. Your ordering site is built for search, we set up and maintain your Google Business Profile so you show up on Google and Maps with an Order button, and your menu, hours and prices are published so AI assistants like ChatGPT, Google’s AI Overviews and Perplexity can recommend you. A referral program and social rewards turn your regulars into word of mouth, and automated SMS and push bring every new customer back.

Restaurant marketing automation means sending the right message to the right customer at the right time, automatically. GoTasty automates SMS and push notification campaigns – plus AI-powered upsells and abandoned cart recovery – for welcome messages, win-back campaigns for lapsed customers, birthday rewards, and promotional offers. We focus on SMS and push (not email) because they actually get read.

Repeat customers are where the revenue is — regulars are roughly 7% of guests but drive up to 50% of orders (Toast + Resy, 2026), and a 5% lift in retention can raise profit 25–95% (Reichheld & Sasser, HBR 1990 / Bain). GoTasty's automated marketing and loyalty system is built to turn one-time visitors into regulars: it sends welcome campaigns after first orders, reminds customers to return when they've been away too long, celebrates birthdays with special offers, and rewards social media posts and referrals – all on autopilot.

GoTasty includes: branded mobile apps (iOS & Android), custom online ordering website, in-person Tap-to-Pay, commission-free delivery, loyalty and rewards program, automated SMS and push marketing, AI-powered upsells, abandoned cart campaigns, social media loyalty integration (reward Instagram and TikTok posts), referral program, real-time analytics dashboard, POS integration with Square and Clover, Stripe payment processing, geofencing and location-based notifications, and automated win-back campaigns.

A white label restaurant app is a custom-branded mobile app that appears to customers as your own app – your logo, your colors, your name in the app store. GoTasty provides true white-label apps for iOS and Android that look like you built them yourself, but without the cost of custom development.

GoTasty's Pro plan ($399/month) includes a custom branded mobile app for both iOS and Android. Our team helps you with your branding, uploading menu items and photos, and app store submission. Your app will be in the App Store and Google Play within about 2 weeks of signing up.

GoTasty integrates with Square and Clover POS systems. Orders flow directly into your existing system automatically, so there is no double entry or manual syncing required. This online ordering system with POS integration means orders from your app and website appear on your POS just like walk-in orders.

Yes, GoTasty is an all-in-one restaurant growth platform that replaces the "Frankenstein tech stack" of WordPress + Toast + Mailchimp + separate loyalty apps. One platform handles online ordering, mobile app, loyalty program, marketing automation, CRM, and analytics – all integrated and working together.

Not at all. GoTasty is designed for busy restaurant owners, not tech experts. Our dashboard is intuitive and easy to use. Our support team helps you with the technical setup, and ongoing support is always available to help you get the most out of the platform.

Setup is done for you. Our team builds your menu, photos, branded website, and (on the Pro plan) your native app, and configures your branding — you just give us a short list and approve the result. Most shops are live in about 2 weeks.

Yes, we can help migrate your existing customer data and loyalty points to GoTasty. Your customers will not miss a beat, and you will have a seamless transition to the new platform.

GoTasty uses Stripe for payment processing, which charges standard rates of 2.9% + $0.30 per transaction. This is the same rate you would pay with any other payment processor and far less than delivery app commissions. Money goes directly to your Stripe account.

GoTasty is month-to-month with no long-term contracts. You can cancel at any time. We believe in earning your business every month through the value we provide.

It depends on your plan with DoorDash and how many orders move. As of 2026, DoorDash publishes 15%, 25% or 30% commission on marketplace delivery orders. If $10,000/month of Premier (30%) orders moved to your own GoTasty site and app on the Pro plan, you would pay $499 ($399 plan + 1%) instead of $3,000 in commission, before card processing and delivery fees. Most shops move their regulars and keep a marketplace listing for discovery.